Return / Exchange Policy

1.      You must adequately pack all the items received in their original package with the tag and/or a ‘twist-tie’ and/or bubble wrap (or any other type of packaging which came with the items and is designed to prevent damage to the items) that came with the item/s.

·       If you tore the package/bag, pack the items in an appropriate package for sending (box/appropriate bag)

2.      Attach a colorful note to the package explaining the reason for the return of the item.

3.      Stick the “Return Sticker – Israel Mail Service” on the original delivery sticker on the package.

·       Make sure that the new sticker fully covers the original sticker bearing your address.

4.      Send the package to XTREMELii warehouses via registered mail to Moshav Sdei Trumot 56, Emek Beit She’an.

5.      Await communication from an XTREMELii representative regarding your case.


Rules & Clarifications:

 

1.      The brand will not accept for return a product which is found to have been used.

2.      When the purchase total for the item returned is under $13.5 (approximately 50 NIS), there will be no refund granted.

3.      All refunds will be given after deduction of 5% of the item value or 100₪, whichever is lower.

4.      Items may not be returned more than 14 days after purchase.

5.      Return of items purchased on sale or with any kind of discount will be possible up to 7 days from package receival by the user, according to law.

6.      The refund will be given within 14 workdays from the receival of the package at XTREMELii warehouses, and according to law.

7.      Return of a singular item purchased as part of a set is prohibited.

8.      Non-returnable items include Socks, tights, underwear of any kind, and bathing suits. This is according to law and the Ministry of Health guidelines.